At Uflit, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.
If you have a complaint about the service that you have received from Uflit you should put your concerns in writing to us directly, either by letter or email and address it to Steven Cooper, Property Partner. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.
Please include as much information as possible, including dates, names of any members of staff you dealt with and where you are able to enclosing/attaching any supporting evidence.
If you feel the matter remains unresolved you need to address your complaint to Jo Harrison, Director, who will conduct an investigation and respond with a final viewpoint within 15 days.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address, within 12 months of receiving our final view point letter.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please contact Uflit on 01709 912730 or email info@uflit.co.uk for further information.
Moorgate Croft Business Centre, South Grove, Rotherham, S60 2DH
